File a Complaint

What complaints can PCTIA consider?

PCTIA considers complaints in which a student may have been misled. You may have been misled if the institution made a representation which is materially different from the actual services or instuction provided.

You may file a complaint with PCTIA and request a full or partial refund of your tuition fees if you feel you have been misled.

Examples which may constitute being misled:

• Your student contract provides for a certain location and length of program and you find, when you begin classes, the location has changed and/or the length of the program has changed without your having been notified
• An institution claims to be accredited with PCTIA while only being registered
• Your contract to take a program requires the use of a specific piece of equipment (heavy duty machinery, laser tech, microscopes) and when you begin classes it turns out the equipment is not available nor is any alternative equipment provided

Examples which likely do not constitute being misled:

• You fail an exam
• You dislike an instructor
• The institution does not have the most current software version or textbook

For more information review our complaint package or contact the PCTIA Students Relations Administrator.

How do I file a complaint?

Making a complaint against your institution is a serious matter. Complaints can be filed with PCTIA only after you have completed the school's dispute resolution process. Every private career training institution registered with PCTIA is required to have an accessible dispute resolution policy.

If you have exhausted all the dispute resolution processes with your institution, you may file a complaint with PCTIA submitting the Student Complaint Form.