Login for Institutions
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Questions & Answers
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LOGGING IN AND OUT/PASSWORD PROBLEMS
What if I did not receive a password letter?
A password was generated for you when your institution became registered. To retrieve it, use the electronic password retrieval function by pressing the Login button above and then the "Forgot your password?" link. You will receive an email with your account information. It is best to just copy/paste the password from the email so that you know you are entering it correctly. If you want a hardcopy letter sent with your login information, send an email request to info@pctia.bc.ca being sure to clearly indicate your name, institution name and registration number.
How do I retrieve my password?
If you have misplaced your username/password letter, please use the electronic password retrieval function by pressing the Login button above and then the "Forgot your password?" link. You will receive an email with your account information. It is best to just copy/paste the password from the email so that you know you are entering it correctly. Or, you may request a new password letter to be mailed to you by sending an email to info@pctia.bc.ca being sure to identify your school name, registration number, and your name.
My institution's contact person and email address is out of date and I cannot retrieve my password. What do I do?
You must first change your contact person information with the Agency using the Change of Institution Representative form available on the forms page. Once this is processed, the database will be updated and the retrieve password function will work for you. Please remember to keep the agency's contact person up to date at all times.
MONTHLY TUITION REPORT (Reported monthly)
What do I do if I make a mistake and enter the wrong figures?
Simply log in again and re-do your entry correctly, and place a comment in the spot provided that you are replacing an incorrect previous entry. If you can, please provide the transaction number of the incorrect entry.
What if I have no tuition to report for the previous month?
You must still log in to report the zero tuition amount, and you will still be responsible for the 1/12 payment of your PCTIA annual fixed fee. It is important that you log in each month to report your tuition, even if it is zero - otherwise you have not submitted a report as required under the Bylaws.
ANNUAL ENROLMENT REPORT (Reported during November each year)
When will the enrolment reporting system be online?
Dates for each year's enrolment collection will be posted a few weeks prior to November 1. The system, once active, is available 24 hours a day including weekends.
How long will I have to enter my enrolment data?
Once activated, the system will be available 24 hours a day including weekends. The PCTIA Bylaws require the information to be submitted by November 30 of each year. If the due date falls on a weekend, the system will be available until the following weekday.
What is the period for which I am required to report enrolments?
As per the Bylaws, the period to be reported is as of November 1, of the current year and the previous 12 months to Nov 1 of last year. Whether you choose the end of Oct 31 or November 1 as your cut-off dates does not matter.
I submitted my enrolment data but then I noticed that there is an error. How do I correct it?
To correct information already submitted, first log in again and proceed as if you were going to enter your enrolment data. You'll notice that your previously submitted data now shows up beside each program. Simply click "edit" and type over any incorrect data, then save it by clicking "save".
What is Third Party Contract Training?
Training that you have delivered on behalf of a third party (another company, government training contract, etc.) for a group of students who did not pay their own tuition is considered third party contract training. It does not refer to individual students who have paid their own tuition. If you are reporting this type of training, only two figures are required: 1) the total number of students in the program for the reporting year, and 2) the total dollar value of the training contract for all students combined.
How do I enter data for multiple year programs?
If you have a multiple year program (for example, massage therapy or acupuncture or other program with year 1 students, year 2 students, etc.) each year is registered as a separate program record. Enter the enrolment and attrition figures for students in each year of the program. For graduation data, use the number of students who passed each intermediate year in the program (for example, the number of students who passed Year 1 would be your graduation data for that year). In the final year of the program, record the final number of students who completed the program as graduates. If a student left in the middle of a multiple year program at an appropriate exit point (perhaps with a certificate instead of a diploma) and could find work, you would count that situation and record it as job placement data. Otherwise, we do not expect to see job placement data for the intermediate years of the program and you may just enter zero for those fields.